Complaint Process
If you are a student in an online program and you have concerns and/or complaints, please contact your success coach first
The University of Toledo (UT) is dedicated to providing the best possible student experience throughout your college years. When an issue is brought to our attention, UT will intervene in the matter to seek resolution.听Most complaints can be resolved utilizing the internal processes available.听
Student rights and expectations are described in the聽Student Code of Conduct.听听罢丑别听Office of Student Advocacy and Support,听Rocket Rapid Response聽program investigates the nature of complaints confidentially and impartially in order to achieve equitable settlements, connecting students to the appropriate party for issue resolution.
Programs may have their own student codes of conduct and complaint processes as defined by the academic college. Please check the college catalog.听
If the grievance involves an issue linked to a University-wide policy, please review that policy:
- University Policies Affecting Students
- Academic grievance聽policy Web page
- Registration
- Refund Policy,听select the appropriate term.
External Resources
If an issue cannot be resolved internally and you are residing in a聽SARA state,听pursuant to the聽SARA Complaint Process, please contact the聽.听聽California聽residents: please follow this link for complaint information.
If you are a student in a program on The University of Toledo campus, you may file a grievance with the聽.听 Students may also contact our accrediting agency, the聽.听
Resources for military students, veterans, and their dependents聽
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- Montgomery or Post 9/11 GI Bill recipients may contact the
- Federal financial aid (e.g. Pell Grant) recipients may contact the Department of Education: ComplianceComplaints@ed.gov
- Private student loan recipients may contact the